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One thing that can prevent you from getting an unlock code is failing to remove the sim that comes with the phone before you turn it on. So perhaps the best advice to people who use the AT&T Device Unlock Portal would be to submit multiple requests and hope that one of them sticks. I received a case number and promises to get back to me but haven't heard anything yet from them about an unlock code.Īlso if you get a private message it appears to take 24 hrs to get an email telling you that you have a private message so you might as well check it manually if you're in any kind of hurry to use your cell phone. In the end my calls to support didn't resolve my problem. If you run into this problem, you'll find that AT&T support is geared towards people with an AT&T phone number. I'm not sure what happened to my first request - why it came without an unlock code - but presumably it's a bug in the program that generates the response. So if you're wondering where the unlock code provided should have been - there it is. The difference in the two responses was the second one included the unlock code: Again, on the second business day following I got a response - this time with an unlock code. That same day I submitted another request and got a new request number. The response came within two business days as promised a little under really. The response to my first request for an unlock code from the AT&T Device Unlock Portal indicated my request was successful and instructed me to use the unlock code provided however none was provided. This idea that someone can mark someone else's problem as solved seems a bit unconventional, at least.Īfter posting this I see Accept Solution is automatically checked. I'm not feeling very 'Care'd about at this point. I reached out back back to them with the information again. A day later they reached out back to me asking for my request number and IMEI number. I reached out to Mobility Care with my request number and IMEI number.
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I guess that's when they marked my problem solved. Yesterday, the 23rd I received a private message from Danny, AT&T Social Media Manager, asking for my IMEI number and request number. I'm not sure what aspect of the problem is solved but it isn't the one I care about.Īt 12pm on the 22nd I posted a private message to ATT Mobility Care with my IMEI number and request number from the Mobility Care page where I made my original request on the 19th. While I appreciate JP's response my problem is not solved as I don't have my unlock code. JP, AT&T Social Media Manager has marked my post as solved. Can anyone suggest where I might find the unlock code? So technically, they only say you can submit a request - not that they'd give you the unlock code. " Our Device Unlock Portal allows you to submit your request completely online, whether you’re a current or previous customer on a postpaid or prepaid/GoPhone account, or even if you were never an AT&T customer!"
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Want to create an account? Enter your AT&T phone number. Otherwise if you call that number or any other number you have to enter your AT&T phone number. They forgot "if you are an AT&T customer.". I read somewhere that the code would appear in text with a red background but the one I received didn't have one. Well I hope that's not true because this hasn't been easy at all! At least for me maybe for the Great Karnak. It even says that " Requesting an unlock for your device has never been easier!". The wireless faq says I'm doing everything correctly and have received the expected email. I called the Go Phone number but that too appears to be for people with an ATT phone number. I've tried calling the 800 number but that's only for ATT customers with a phone number, which I don't have. Step 6 says to enter the unlock code provided. Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone. Enter the unlock code provided (8 or 20 digits) and press Enter.Ĩ. Wait for the SIM unlock window to open.Ħ. Ten unsuccessful unlock attempts permanently locks the device to the AT&T network.Ĥ. Thank you for contacting AT&T about unlocking your mobile device.Ĭongratulations! Here are your unlock instructions: I visited the unlock page, selected the Non-ATT mobility customer radio button and entered my information. I have a Nokia Lumia 640 I bought at Walmart two days ago.